SEVSPRIG / STORE GUIDE
Digital refunds & purchase help
Digital delivery should feel dependable. Here is how problems are handled.
Effective 8 November 2026 · Version 2026-11-08
When to contact us
Request help if you were charged twice, did not receive access after confirmed payment, received the wrong files, or the product is defective or materially different from its description. Send the order reference and details of the issue. Report problems promptly so they can be investigated; this does not shorten any deadline or remedy required by law.
Repair, replacement or refund
We will review the purchase and may offer a working download, correction or replacement where appropriate. If the issue cannot be resolved, a refund may be appropriate. Any statutory entitlement to an immediate refund or other remedy takes precedence. We will not require you to keep an unusable or misdescribed product merely because it is digital.
Change of mind
Because digital files can be copied, a change of mind after delivery is not ordinarily a reason for a discretionary refund. This does not remove mandatory cancellation or withdrawal rights. We do not assume those rights are waived merely because a file is available in My Library. Where the law requires express consent and acknowledgement before immediate digital delivery removes a withdrawal right, those requirements must be met.
Refund requests and payment processing
Refund requests are reviewed by support; there is no automatic refund button at present. Approved refunds are normally returned through the original payment method where supported. Processing time depends on the payment provider and bank; support will communicate the available method and expected timing for the individual request. Never send card security details to request a refund.
What happens to the product
When a purchase is fully refunded, its corresponding access and license may end and you may be asked to stop using and delete the refunded files. This does not remove a separately paid, valid license for the same product or rights preserved by law. A pending or failed payment is not a completed purchase; contact us if your bank shows a debit that does not match the order status.
Your statutory rights
Consumer protections in your country may provide additional remedies or cancellation rights. They take precedence over this policy. There is no blanket “no refunds under any circumstances” rule.